Senior Experience Designer (UI/UX)
Salesforce · Posted Oct 18
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
The Agentic Transformation team shapes how people, products and AI agents come together through intuitive, high-quality experiences, tools and workflows across Salesforce's Solutions and Builder ecosystem. The work sits at the intersection of human behaviour, design and AI, enabling Solution Engineers, Builders and Leaders to adopt new ways of working and get greater value from AI. This Senior Experience Designer role spans the full design process — from discovery and concept development through prototyping, testing and delivery — partnering with Experience Strategists, Product and Engineering.
What you will do
- Design intuitive, high-quality experiences, tools and workflows that help Solution Engineers, Builders and Leaders work more effectively.
- Translate complex user, business and technical needs into clear user journeys, information architecture, interactions and interfaces aligned with user needs and strategic direction.
- Own design problems from discovery through to delivery, bringing structure and clarity to complex and ambiguous challenges.
- Use research, feedback, usage data and experimentation to inform design decisions, validate concepts and continuously improve experiences.
- Prototype and test ideas rapidly to explore possibilities, make emerging technologies tangible and build confidence in design decisions.
- Create polished UI and visual experiences aligned with Salesforce design systems, accessibility standards and product quality expectations.
- Partner closely with Experience Strategists, Product, Engineering and Solutions teams to translate user needs and strategic direction into practical, high-quality experiences.
- Influence product and experience decisions through strong design rationale, evidence, experimentation and compelling communication.
- Communicate design thinking, concepts and recommendations clearly to create alignment around user needs, design decisions and outcomes.
- Collaborate across disciplines to resolve ambiguity and move ideas from concept through to implementation.
- Build strong relationships with global Solutions & Builder teams, bringing their needs, behaviours and challenges into the design process.
- Establish and evolve reusable design patterns and approaches that improve the quality, consistency and scalability of experiences across the Solutions and Builder ecosystem.
- Apply systems thinking to identify opportunities to improve broader workflows, tools and ways of working — not just individual product experiences.
- Explore emerging technologies and interaction models, particularly AI and agentic experiences, through rapid experimentation and prototyping.
- Help evolve design practices and ways of working as technology, user behaviours and business needs change.
Skills used in this role
What the employer is looking for
- Strong foundation in UX and UI design, accessibility, inclusive and human-centred design, with experience translating complex user, business and technical needs into intuitive, high-quality experiences demonstrated through a strong portfolio of end-to-end design work - Minimum of 5years of product design experience..
- Proficiency in Figma, prototyping, and visual communication, with the ability to explore and communicate ideas quickly and effectively.
- Experience using research, feedback, experimentation, and evidence to inform design decisions and improve experience outcomes.
- Strong collaboration and communication skills, with experience working effectively across Design, Engineering, Product, Strategy, and Solutions teams.
- Curiosity about emerging technologies, particularly generative AI and agentic systems, with a willingness to experiment with new tools and ways of working
- Comfortable working in ambiguous, fast-moving environments, with the adaptability and initiative to learn, iterate, and respond to evolving needs.
Preferred qualifications
- Experience exploring AI-powered experiences or AI-enabled workflows
- An understanding of the Salesforce platform and ecosystem, with a working knowledge of AI, agentic systems, and their implications for human + AI experiences.
- Practical experience using AI tools such as Claude, Cursor, ChatGPT, Midjourney, Runway, ElevenLabs, GitHub Copilot, or similar tools in your workflow.
- Motion design, presentation design, or storytelling experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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