Enablement Program Training Manager
Salesforce · Posted Sep 22
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
The Enablement Program Trainer is a Manager-level facilitator and program owner on the Customer Success + Professional Services (formerly CSG) Global Enablement Team. This person both facilitates enablement programs and owns the delivery-quality bar for them. The team's intent is to deliver enablement in the flow of work — training that lives inside how people already do their job — and to keep finding better ways to train through AI.
What you will do
- Facilitate high-quality virtual and in-person enablement programs, workshops, and skill-development sessions, including occasional travel and delivery outside normal business hours to support learners on shift schedules.
- Own and manage complex, ambiguous enablement programs end-to-end, from vision through execution.
- Partner with and build trust with Director/Sr. Director-level stakeholders, cross-functional program partners, and the wider trainer team — proactively bringing forward solutions rather than escalating problems.
- Support the development and maintenance of onboarding curriculum, training content, and learning assets to keep materials current and impactful.
- Facilitate live certification activities, show-you-know exercises, and scoring using established rubrics and evaluation criteria.
- Leverage AI tools (e.g., Claude) and emerging technologies to improve learning experiences, boost personal productivity, and streamline enablement work — testing new approaches to training is welcomed and celebrated.
Skills used in this role
What the employer is looking for
- Proven training/facilitation experience.
- Strong collaboration and cross-team influence skills.
- Self-directed with a strong sense of ownership.
- Solution-oriented (brings solutions, not problems); professionally mature and experienced.
- Leads by example; able to build trust and influence at Director/Sr. Director/VP level.
- Bonus differentiator: has built or piloted an AI-driven enablement solution — this skill set is prioritized over candidates who've simply held this exact job title before.
Preferred qualifications
- Prior people-management or leadership experience (showing up as a leader, not necessarily managing people).
- Experience with Tableau/ACT or similar reporting tools.
- Fluency with AI tools (e.g., Claude) to boost personal productivity and streamline enablement work.
- Project management experience/certification.
- Experience working in a global or distributed team.
Benefits and support
- When you join Salesforce, you'll be limitless in all areas of your life.
- Our benefits and resources support you to find balance and be your best.
- Our AI agents accelerate your impact so you can do your best.
- If you need a reasonable accommodation during the application or the recruiting process, you can submit a request via the Accommodations Request Form.
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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