Salesforce Success Architect - AMER Shifts (Salesforce Exp is mandatory)
Salesforce · Posted Oct 30
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Cloud Success is a specialized team within Salesforce Customer Success that brings together customer support engineers, proactive monitoring, specialist product advisors and technical architects to resolve technical issues and guide customers on optimizing Salesforce technology. Success Architects support Salesforce's most critical and strategic customers with solution design, scalability, security, and application lifecycle guidance, working closely with support, customer success managers and product teams. This role is a Service Cloud-focused Success Architect position requiring flexibility to work AMER hours (EST/PST).
What you will do
- Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.
- Lead with Expertise – Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. You will help the team stay at the forefront of Service Cloud innovations, ensuring they are equipped with the latest product developments, best practices and emerging trends.
- Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
- Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
- Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers.
- Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.
- Flexible to work in AMER hours (AMER EST/AMER PST)
Skills used in this role
What the employer is looking for
- Solution Design & Architecture
- 8+ years of experience in software, system or enterprise architecture.
- Expertise in Salesforce products, platform capabilities, technical governance and best practices.
- Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
- Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.
- Familiarity with industry- or vertical-specific solutions (preferred).
- Communication & Leadership
- Ability to assess business objectives, propose solution options and drive stakeholder alignment.
- Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
- Skilled in creating clear, visually compelling design documents for diverse stakeholders.
- Proven ability to lead discussions, influence decision-making and advocate for best practices.
- High proficiency in English.
- Strategic Thinking & Problem Solving
- Ability to identify design inefficiencies, recommend optimizations and drive customer transformation.
- Provide data-driven insights on customer success stories and industry trends.
- Passion for continuous learning and staying ahead of emerging technologies.
- Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant
Preferred qualifications
- Expertise in Service Cloud - Strong knowledge of Salesforce Service Cloud features
- Ability to configure and optimize these features to meet business needs.
- Data Management & Integration
- Proficient in designing and managing data models, relationships (lookup/master-detail), validation rules and data governance best practices.
- Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third-party connectors.
- Secure & Scalable Architecture
- Expertise in role hierarchy, sharing rules, profiles, permission sets and security configurations.
- Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.
- Skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations and suboptimal sharing and security model configurations.
- Salesforce Development
- Hands-on experience with APEX programming, Visualforce and Lightning Web Components (LWC).
- Ability to develop and optimize custom triggers, controllers, batch jobs and asynchronous processing.
- Familiarity with governor limits and best practices for efficient code execution.
- System Integration & Extensibility
- Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures.
- Experience working with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay.
- Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect)
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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