RVP , Global Program and Portfolio Management
Salesforce · Posted Nov 2
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
India - BangaloreFull-timeHybridDirector/Executive18+ years₹2.0Cr–₹3.5Cr yearly<25 applicants
Cloud ComputingEnterprise SoftwareCustomer Relationship ManagementArtificial IntelligenceSaaSPublic Company
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About the role
Salesforce Professional Services' Global Delivery Centre (GDC) delivers strategic, multi-cloud engagements across Salesforce technologies and supports enterprise customers worldwide. The role is a Regional Vice President leading a global program and portfolio delivery organisation of 200+ professionals managing 200+ enterprise programs. Based primarily in India, it spans delivery strategy, customer executive relationships, AI-powered delivery transformation, and business performance.
What you will do
- Deliver customer success by providing best-in-class value and accelerating time-to-market while maintaining uncompromised quality.
- Provide executive leadership and accountability for the health and outcomes of a global portfolio of 200+ enterprise programs.
- Establish the strategy, operating model, governance, and standards required to deliver complex programs consistently across regions.
- Drive delivery predictability, quality, customer satisfaction, risk management, and value realization across the portfolio.
- Develop portfolio-level insights that enable leadership to make informed decisions on priorities, investment, capacity, and risk.
- Identify systemic delivery challenges and drive enterprise-wide improvements rather than solving issues only at an individual program level.
- Lead and inspire an organisation of 200+ program/project managers and senior delivery professionals.
- Build a strong leadership structure with clear accountability across portfolios, customers, and regions.
- Develop future delivery leaders through coaching, mentoring, succession planning, and capability development.
- Establish a culture of accountability, transparency, collaboration, continuous improvement, and customer obsession.
- Build scalable capabilities that enable the organisation to grow without compromising delivery quality or customer experience.
- Serve as an executive-level delivery leader for the organisation's most strategic and complex customer engagements.
- Build trusted relationships with senior customer stakeholders and C-suite executives.
- Lead executive escalations when required and bring structure, transparency, and decisive action to complex situations.
- Proactively identify customer risks and ensure delivery teams are aligned around realistic commitments and measurable business outcomes.
- Help customers navigate complex transformation journeys and realise sustained value from their technology investments.
- Establish and continuously improve global program and portfolio management practices.
- Create consistent approaches to program planning, execution, governance, risk management, forecasting, and recovery.
- Drive adoption of industry-leading delivery methodologies across Agile, Scrum, SAFe, Waterfall, and hybrid environments.
- Use portfolio data and predictive insights to improve delivery outcomes and identify risks early.
- Develop reusable frameworks, playbooks, and best practices that improve execution across hundreds of programs.
- Make AI and automation a fundamental part of the future Global Delivery operating model.
- Identify opportunities to use AI and agentic technologies to improve program management, forecasting, reporting, risk identification, governance, and delivery productivity.
- Drive adoption of AI-assisted tools across the program management organisation.
- Establish measurable improvements in productivity, delivery efficiency, decision-making, and customer outcomes through AI.
- Champion innovative delivery models that enable teams to deliver greater value, faster and at scale.
- Partner with Finance, Sales, Account Management, and Professional Services leadership to ensure strong portfolio economics.
- Drive visibility and accountability for delivery forecasts, utilisation, margin, resource capacity, scope, and commercial risk.
- Ensure delivery decisions balance customer outcomes, quality, contractual commitments, and business performance.
- Identify opportunities to improve delivery efficiency and scale through standardisation, automation, AI, and new operating models.
- Operate as a global executive leader while being primarily based in India.
- Work closely with Professional Services and delivery leaders across North America, EMEA, APAC, and other global markets.
- Build strong partnerships across regional leadership, Sales, Account Management, Technology, Product and other functions.
- Establish India as a strategic global delivery leadership hub supporting enterprise customers worldwide.
Skills used in this role
What the employer is looking for
- 18+ years of experience in enterprise technology delivery, professional services, consulting, program management, portfolio management, or transformation leadership.
- 10+ years of experience leading large, multi-level organisations, including senior managers and delivery leaders.
- Proven experience leading large-scale delivery organisations, ideally 200+ professionals or comparable organisational complexity.
- Demonstrated experience managing complex portfolios involving hundreds of concurrent enterprise programs or equivalent scale.
- Experience managing large customer portfolios, ideally $100M+ in annual delivery value/revenue or equivalent complexity.
- Strong experience working with global customers and geographically distributed teams.
- Demonstrated ability to influence and advise C-suite and senior executive stakeholders.
- Proven track record of successfully managing complex, high-risk, or strategically important enterprise programs.
- Strong understanding of delivery economics, including forecasting, utilisation, margin, resource capacity, scope management, and commercial risk.
- Deep understanding of enterprise delivery methodologies including Agile, Scrum, SAFe, Waterfall, and hybrid models.
- Experience designing and scaling delivery operating models, governance frameworks, and portfolio management practices.
- Demonstrated experience driving large-scale transformation and measurable operational improvement.
- Strong communication, influencing, strategic thinking, and executive leadership skills.
Preferred qualifications
- Experience with Salesforce, CRM, SaaS, cloud, digital transformation, or enterprise technology implementations.
- Experience building or scaling a Global Delivery Centre / Global Capability Centre / distributed delivery organisation from India.
- Experience supporting customers across North America, EMEA, APAC, and other international markets.
- Experience leading AI, automation, or technology-enabled transformation of delivery organisations.
- Experience in a global Professional Services, consulting, or technology organisation.
- PMP, PgMP, PfMP, or equivalent certification.
- Salesforce certification is an advantage.
- MBA from a leading business school is preferred.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
Emergence CapitalMeritech Capital PartnersSunBridgeStarboard ValueWilliam Hambrecht
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
MB
Marc Benioff
Chair, Chief Executive Officer & Co-Founder
RW
Robin Washington
President & Chief Operating and Financial Officer
PH
Parker Harris
Co-Founder & Chief Technology Officer, Slack
DS
David Schmaier
President & Chief Strategy Officer
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