Employee Success People Specialist
Salesforce · Posted Sep 17
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Employee Success (ES) is made up of HR professionals who come together to build Salesforce with the goal of helping employees do the best work of their lives, delivering a world-class employee experience. The People Specialist is a member of a globally diverse team providing guidance and assistance to geographically dispersed employees using the latest Salesforce technology, gaining exposure to a variety of HR disciplines while championing the company's vision, values and culture.
What you will do
- Provide guidance and direction to employees and managers regarding company HR policies and procedures that champions the company’s vision, values and culture.
- Recommend effective solutions for addressing workplace concerns and escalate as applicable to Employee Relations Managers for further investigation.
- Support business partners on employee inquiries by interpreting policies and providing consistent practices
- Maintain accurate, timely, and required documentation of activities to ensure quality employee records and metrics.
- Collaborates with other centers of excellence such as Employee Relations, Benefits, and Talent Development.
- Routinely exercises judgment within broadly defined policies and practices.
- Recommends or takes appropriate actions to address concerns as needed.
- Provides front-line support in the prevention, resolution, and referral of employee questions or concerns.
- Create and implement internal team procedures while identifying opportunities for continuous improvement.
- Exercise sound judgment and expertise within broadly defined policies and practices.
- Consult and build relationships with all levels of operational management and ES team members.
Skills used in this role
What the employer is looking for
- 1-3 years of experience consulting on human resources policies and processes with employees and managers.
- Bachelor’s degree required.
- Ability to manage a high volume of employee cases
- Experience applying company policies and procedures
- Strong conflict resolution skills
- Ability to work effectively in a virtual team environment
- Strong professional verbal and written communications
Preferred qualifications
- Prior experience as an HR Generalist ideal
- Prior experience in a centralized HR department or shared services organization preferred.
- Experience with case management systems and Workday preferred.
Benefits and support
- Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
- We offer job shadowing, mentorship programs, talent development courses, and much more.
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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