Lead Account Solution Engineer
Salesforce · Posted Oct 12
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and the Agentforce platform is at the center of its AI strategy. This Lead Solution Engineer role works with leading Financial Services clients, crafting innovative customer engagement strategies, demonstrating Salesforce's platform capabilities, and translating complex business needs into impactful solutions. The role engages senior stakeholders including C-level executives to create roadmaps and deliver transformational pitches that showcase Salesforce's value.
What you will do
- Solution Discovery & Design: Understand client needs through targeted discovery sessions; craft tailored Salesforce solutions aligned with business objectives.
- Customer Engagement: Demonstrate Salesforce capabilities via live demos, prototypes, and presentations to various client personas.
- Strategic Roadmaps: Build and articulate clear customer journey strategies and IT roadmaps, highlighting Salesforce’s value proposition.
- Business & Technical Consulting: Lead cross-functional teams to develop comprehensive solutions and articulate benefits to stakeholders.
- Solution Selling: Support sales cycles with RFx responses, business cases, ROI analyses, and impactful demos.
- Client Collaboration: Partner with Business and IT teams, uncover challenges, and build out-of-the-box innovative solutions.
- Thought Leadership: Guide large enterprises on digital transformation, leveraging Salesforce for customer success.
- Territorial Engagement: Travel as required for client meetings and workshops.
Skills used in this role
What the employer is looking for
- 10+ years in IT, consulting, or technology sales/implementation.
- Proven experience in pre-sales or solution delivery within Financial Services (Banking, Insurance, Fintechs, NBFCs, Wealth/Asset Management).
- Strong ability to develop and present customer journey maps, use case demos, and solutions aligned with industry needs.
- In-depth understanding of the financial industry’s key metrics, customer engagement processes, and ROI justification.
- Expertise in cloud computing, CRM, marketing automation, and related technologies.
- Exceptional verbal, written, presentation, and interpersonal skills.
- Experience working with large enterprise clients and engaging at the C-level.
Preferred qualifications
- Salesforce Certifications (e.g., SalesCloud, ServiceCloud, Financial Services Cloud)
- Prior experience as a Salesforce Solution or Sales Engineer in a CRM or similar tech environment.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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