Project Manager- Marketing Cloud
Salesforce · Posted Sep 15
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and the Customer Success organisation delivers global Salesforce implementations across clouds and industries. As a Salesforce Project Manager (Individual contributor), you will lead and own the end-to-end delivery of global, outcome-driven Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, operating with a strong business-owner and customer-first mindset.
What you will do
- End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins.
- Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams.
- Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle.
- Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments.
- Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects.
- Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement.
- AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles
- Core Industry & Domain Specialization: Direct experience leading complex, end-to-end digital transformation programs across key global industries, including CPQ, Revenue Cloud, Marketing, Tableau, ITSM.
- Timezone flexibility: Timezone flexibility to ensure comprehensive support and alignment with global customer needs
Skills used in this role
What the employer is looking for
- 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects
- Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds
- Experience managing Salesforce related migration projects where Salesforce platform/clouds are either the source or the target for migration.
- Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required)
- Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives
- Salesforce Certifications (any one): Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant
- Project / Agile Management Certification (any one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM
- Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace
- Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM) and an Agentic Delivery mindset
- Willingness to travel on a need basis
Preferred qualifications
- Experience delivering Salesforce projects in CPQ domain (Salesforce CPQ, Revenue Cloud Advanced, Industry CPQ) or Life Sciences domain(s)
- Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms
- Salesforce Agentforce Specialist or Legend certifications, with experience managing Agentforce-enabled projects
Benefits and support
- When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
- If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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