Principal, Account SE - IT/ITES
Salesforce · Posted Oct 29
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, and this role sits within its IT/ITES (Technology, Media & Telecom) vertical, acting as a strategic architect of digital transformation for enterprise customers. The Principal Solution Engineer leads high-stakes pre-sales engagements, designing end-to-end cloud, CRM and Agentforce-based solutions and delivering proof-of-concept demonstrations to C-suite executives. The role also involves mentoring junior Solution Engineers and feeding field insights back to Product/Engineering.
What you will do
- Strategic Technical Leadership: Lead discovery sessions and solution design workshops and demonstrations for enterprise TMT customers. You will translate "big picture" business goals into actionable technical architectures
- Presales Excellence: Partner with Account Executives to navigate complex territories, respond to RFPs, and develop winning strategies for high-value business solutions.
- Visionary Demonstrations: Bring the future to life through "Day in the Life" storytelling. You will design and deliver compelling proof-of-concept (PoC) solutions and demonstrations that resonate with C-suite executives.
- Solution Architecture: Design end-to-end solutions leveraging [Company] products tailored to TMT-specific business processes
- Industry Subject Matter Expertise: Serve as the go-to expert on TMT-specific trends and use cases, including subscriber management, content monetization, network operations, and media workflows.
- Team Mentorship & Growth: Coach and mentor junior Solution Engineers, sharing best practices in storytelling, technical architecture, and value-based selling to elevate the team's collective capability.
- Stakeholder Engagement: Build relationships with C-level executives, IT leaders, and business stakeholders
- Feedback & Innovation: Act as a critical liaison between the field and our Product/Engineering teams, providing real-world insights to influence our product roadmap and solution evolution.
- Business Justification: Construct sophisticated business cases and ROI analyses to justify investment in digital transformation and cloud computing initiatives.
- Thought Leadership: Contribute to industry events, webinars, blogs, and internal enablement initiatives
Skills used in this role
What the employer is looking for
- 15+ years of experience in Solution Engineering, Technical Consulting, or Implementation of high-value customer engagement solutions.
- Architectural Fluency: A broad understanding of Cloud Computing, CRM, SFA, Marketing, and Mobile solutions.
- Strong focus and experience in pre-sales or implementation is required.
- Executive Presence: Exceptional presentation and storytelling skills, with a proven ability to engage and influence business and technology leaders at the highest levels.
- Technical Foundations: Strong grasp of APIs, data architecture, integrations, and cloud-native platforms.
- Education: Bachelor's degree in Computer Science, Engineering, Business, or equivalent professional experience.
Preferred qualifications
- Relevant Industry experience with Technology and/or IT/ITES, exposure to Salesforce will be a plus but not mandatory
- Relevant certifications (e.g., Salesforce Certified Technical Architect, AWS Solutions Architect).
Benefits and support
- Continuous Learning: Access to industry-leading training, certification programs, and professional development.
- Attractive Rewards: Comprehensive compensation and benefits package tailored to top-tier talent.
- Flexibility: Adaptive working arrangements to support work-life harmony.
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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