Customer Service Representative
Salesforce · Posted Nov 2
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
The Customer Service Specialist sits within Salesforce's Customer Service and Billing team and reports directly to the Billing Manager. The role combines customer service work with billing and invoicing knowledge in a high-volume, fast-paced environment. The representative handles customer billing and account inquiries via phone and email, reviews invoices against contract terms for accurate billing and revenue recognition, and maintains billing data in sales and financial systems.
What you will do
- Serve as the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets.
- Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies.
- Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems.
- Update customer billing and contact information promptly in sales and financial systems.
- Support the customer service team with escalated billing/account concerns, ensuring a seamless customer experience.
- Perform other customer support and billing-related duties as assigned.
Skills used in this role
What the employer is looking for
- Customer Service experience is required, with proven ability to handle external customer communications in a professional manner.
- 1–3 years of experience in billing, invoicing, or accounts receivable.
- Strong proficiency in Microsoft Office (Excel, Word, Outlook).
- Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently while contributing to a team in a fast-paced, high-volume environment.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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