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Salesforce Success Architect

Salesforce · Posted Oct 15

Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions

India - HyderabadFull-timeHybridLead/Staff8+ years₹45.0L–₹75.0L yearly<25 applicants
Cloud ComputingEnterprise SoftwareCustomer Relationship ManagementArtificial IntelligenceSaaSPublic Company
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About the role

Cloud Success is a specialized team within Salesforce Customer Success that brings together technical architects, customer support engineers, and product advisors to deliver expert guidance on optimizing Salesforce technology and resolving technical issues. Success Architects support Salesforce's most critical and strategic customers with solution design guidance focused on scalability, security, and adherence to standard methodologies, proactively identifying risks and recommending improvements to maintain technical health. This Industry Success Architect role specializes in multiple Industry Clouds, collaborating across Customer Success and the Product organization to resolve immediate technical challenges, drive long-term technology health, and lead AI-first success strategy using Salesforce Einstein, Agentforce, and AI-powered analytics.

What you will do

  • As an Industry Success Architect, you will specialize in multiple Industry Clouds with primary, secondary, and tertiary areas of expertise. You will:
  • Drive Customer Impact - Partner with our most strategic and high-priority customers, assessing their Industry Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
  • Lead with Multi-Cloud Expertise - Serve as a trusted Subject Matter Expert (SME) in your designated Industry Clouds, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Industry Cloud innovations, ensuring they are equipped with the latest product developments and emerging trends.
  • Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
  • Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
  • Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of your Industry Cloud customers.
  • Build Strong Relationships - Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.
  • Lead enterprise success strategy with an AI First mindset — using Salesforce Einstein, Agentforce, and AI-powered analytics as primary tools for designing, modeling, and continuously optimizing customer success programs
  • Apply generative AI to develop executive-level deliverables including strategic business reviews, value realization frameworks, and multi-stakeholder success plans — with strong human judgment applied to business context and executive narrative
  • Leverage AI-generated portfolio insights to identify whitespace opportunities, adoption barriers, and risk indicators, driving strategic recommendations and C-level alignment
  • Serve as an internal thought leader and practitioner on AI-augmented success practices — defining standards, playbooks, and governance for AI tool usage in partnership with CS leadership

Skills used in this role

SalesforceEinsteinAgentforceApexJavaScriptVisualforceLightning Web ComponentsOmniStudioMuleSoftRESTSOAPOAuthPlatform EventsExternal ObjectsSalesforce ConnectETLgenerative AIdata modelingenterprise architecturecommunicationproblem solving

What the employer is looking for

  • We are looking for individuals with expertise spanning multiple Industry Clouds (Primary, Secondary, and Tertiary) from the following list. Prioritization of these clouds is geographically diverse, but we are primarily seeking skills in:
  • Life Sciences Cloud
  • Public Sector
  • Financial Services Cloud
  • Revenue Cloud & Billing
  • Manufacturing Cloud
  • Automotive Cloud
  • Education Cloud
  • Net Zero Cloud
  • Non-Profit
  • Loyalty Cloud
  • 8+ years of experience in software, system, or enterprise architecture.
  • Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
  • Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
  • Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
  • Ability to assess business objectives, propose solution options, and drive stakeholder alignment.
  • Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
  • Skilled in creating clear, visually compelling design documents for diverse stakeholders.
  • Proven ability to lead discussions, influence decision-making, and advocate for best practices.
  • Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation.
  • Provide data-driven insights on customer success stories and industry trends.
  • Passion for continuous learning and staying ahead of emerging technologies.
  • Deep, demonstrated AI First experience in a senior or strategic customer-facing role, with hands-on use of Salesforce Einstein, Agentforce, or equivalent AI-powered success platforms
  • Ability to synthesize AI-generated insights into executive-ready narratives and strategic recommendations, demonstrating strong business and commercial acumen
  • Experience defining or contributing to AI usage frameworks, governance policies, or AI fluency enablement programs within a CS or professional services organization
  • Strong consultative skills with the ability to guide enterprise customers on leveraging Salesforce AI capabilities to achieve their own business outcomes and ROI
  • Required: Salesforce Admin, Platform Developer 1 and JavaScript Developer

Preferred qualifications

  • Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations. Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.
  • Salesforce Development: Hands-on experience with APEX programming, JavaScript, Visualforce, and Lightning Web Components (LWC). Familiarity with governor limits and best practices for efficient code execution.
  • Data Management & Integration: Proficient in designing and managing data models, validation rules, and data governance best practices. Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft).
  • System Integration & Extensibility: Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures. Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect.
  • OmniStudio Knowledge: Experience with OmniStudio components is required.
  • DevOps (Core + Industry): Strong understanding of software development and delivery process, assessing architecture environments and requirements in order to implement management solutions.
  • Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Salesforce Advanced Admin and an Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions).

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Salesforce

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Salesforce

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Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.

Industry
Cloud Computing
Company size
87000+ employees
Founded
1999
Location
San Francisco, California, USA
Funding stage
Public Company

Funding

Public Company · $25B raised

Emergence CapitalMeritech Capital PartnersSunBridgeStarboard ValueWilliam Hambrecht
  • 2026-03Post-IPO Debt$25B
  • 2003-01Venture Round$1M
  • 2001-06Series D$46.9M
  • 1999-11Series C$13.2M
  • 1999-06Series B$3.8M

Leadership

MB
Marc Benioff

Chair, Chief Executive Officer & Co-Founder

RW
Robin Washington

President & Chief Operating and Financial Officer

PH
Parker Harris

Co-Founder & Chief Technology Officer, Slack

DS
David Schmaier

President & Chief Strategy Officer

Recent coverage

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