Service Delivery Manager – SAP MES
Airbus · Posted Nov 4
Commercial aircraft, helicopters, defense, and space systems manufacturing services
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About the role
Airbus is transforming its global manufacturing execution footprint, bridging enterprise software with the physical shop floor across its production facilities. The SAP MES service delivery team is responsible for keeping shop-floor applications highly available and running to industry standards. This role owns end-to-end delivery of SAP MES services (SAP ME/MII and SAP Digital Manufacturing), leads a team of support consultants, manages SLAs and ITIL processes, and partners with build teams on plant rollouts and hypercare transitions.
What you will do
- Operational Leadership: Own the end-to-end delivery of SAP MES services (SAP ME/MII and SAP Digital Manufacturing). Ensure high availability of shop-floor applications where every minute of downtime matters.
- SLA & Performance Management: Define, monitor, and exceed SLAs/KPIs. Lead incident, problem, and change management processes using ITIL best practices.
- Stakeholder & Client Management: Act as the primary point of contact for manufacturing plant leads and business stakeholders. Translate complex technical jargon into business value and operational impact.
- Team Continuous Improvement: Lead and mentor a dedicated team of SAP MES support consultants. Foster a culture of automation—if a problem happens twice, fix the root cause; if it happens multiple times, automate the solution.
- Hypercare & Transition: Partner with build/deployment teams to smoothly transition new plant rollouts from project phase to hypercare and business-as-usual (BAU) support.
- Release Hypercare: Partner with Build to smooth transition of new release of features. With business understandable communications
- Support practices: Incident management, Request management, Problem management and Outage management to follow Airbus standards with support guidelines.
Skills used in this role
What the employer is looking for
- The Blueprint: Extensive experience in IT Service Delivery Management, specifically supporting SAP MES environments (SAP ME, SAP MII and other cross functional areas).
- The Toolkit: You know how to manage a P1 incident calmly and methodically.
- The Connector: Exceptional communication skills. You can hold your own in a steering committee meeting with executives.
- The Catalyst: A proactive mindset. You don't just wait for things to break; you analyze trends to prevent incidents before they impact production.
Benefits and support
- Flexible working arrangements
About Airbus
Airbus is a global pioneer in the aerospace industry, designing, manufacturing, and delivering commercial aircraft, helicopters, defense systems, and space solutions worldwide. As a leading aeronautics and space company, it connects people and places through continuous technological innovation and advanced engineering. Headquartered in the Netherlands with operations across Europe and the globe, Airbus drives sustainable aerospace development and next-generation mobility.
- Industry
- Aerospace
- Company size
- 168000+ employees
- Founded
- 1970
- Location
- Leiden, Netherlands
- Funding stage
- Public Company
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Sustainability Officer and Communications
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