Client Services Sr Associate
Yahoo · Posted Oct 9
Search engine, web portal, digital media, and online advertising services
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About the role
The Client Services team, part of the Yahoo Sales organization, serves as a strategic partner and operational anchor for sales teams and advertising clients across managed, self-serve (MCC), and platform tiers in NAR, APAC, and EMEA, steering the programmatic campaign lifecycle while delivering against performance KPIs. As resident experts on the Yahoo Demand Side Platform (DSP), the team drives measurable advertiser outcomes and adopts modern, AI-augmented digital workflows. This Bangalore-based, EMEA-shift role partners with Sales, the Client Services Lead, and cross-functional teams to manage, optimize, and expand key programmatic accounts on the Yahoo DSP, blending hands-on platform troubleshooting with strategic client advisory and platform enablement.
What you will do
- Manage an end-to-end portfolio of DSP campaigns, taking full ownership of campaign setup, pacing, delivery, and performance against client ROI/CPA benchmarks.
- Utilize native DSP predictive optimization algorithms and AI-powered performance analytics to model campaign scenarios, anticipate pacing bottlenecks, and implement proactive performance adjustments.
- Monitor real-time campaign delivery and pacing health, applying technical troubleshooting and critical judgment to validate platform optimization suggestions and resolve delivery discrepancies quickly.
- Leverage enterprise generative AI and productivity tools to streamline operational workflows, including drafting campaign wrap-up summaries, synthesizing trend reports, and creating initial drafts for Quarterly Business Reviews (QBRs).
- Proactively identify repetitive campaign management and reporting tasks, recommending automated or AI-assisted solutions to continuously improve day-to-day team efficiency.
- Serve as the primary operational contact for campaign-related inquiries, managing cross-functional collaboration across Sales, Client Service & Operation, Product & Engineering, DSP Support, Legal, PYM, Supply, Billing, Order Quality Assurance, and Finance.
- Partner with Sales and the Client Service & Operation Team to identify up-sell and cross-sell opportunities, utilizing data-backed campaign performance narratives to support account retention and renewals.
- Deliver tailored Strategic Insights reports and performance analyses, thoroughly investigating and reconciling audience attribution and reporting discrepancies.
- Conduct client platform walk-throughs and feature enablement sessions to drive self-sufficiency and deeper adoption of the Yahoo DSP.
- Provide frontline feedback to internal Product and Engineering teams regarding platform enhancements, client feature requests, and early-stage beta testing.
Skills used in this role
What the employer is looking for
- Bachelor’s degree or equivalent practical experience.
- Based in Bangalore, India, with the availability to work the dedicated EMEA shift schedule.
- 3+ years of professional experience in programmatic account management, digital media planning, or ad operations, including direct experience managing DSP campaigns.
- Hands-on operational experience with leading demand-side platforms (e.g., Yahoo DSP, DV360, The Trade Desk, Amazon DSP, or similar platforms).
- Demonstrated experience analyzing campaign analytics, attribution reports, and raw delivery data to optimize performance KPIs.
- Advanced proficiency in Microsoft Excel (e.g., pivot tables, advanced formulas, data modeling) and experience working with enterprise CRM systems.
- Strong client-facing communication skills with the ability to explain complex technical and programmatic concepts clearly to both internal and external stakeholders.
- Demonstrated experience with or aptitude for utilizing AI-assisted analytics, automated pacing tools, or generative AI productivity applications to interpret data and streamline day-to-day workflows.
Preferred qualifications
- Prior experience working in a global, matrixed organization supporting multi-region stakeholders (specifically EMEA or NAR).
- Practical experience structuring effective prompts or using generative AI platforms to synthesize large datasets, create client summaries, and validate automated outputs.
- High technical aptitude with a track record of rapidly learning and mastering proprietary ad tech and analytics platforms.
- Strong interest in and commitment to the evolving digital advertising and ad tech ecosystem.
- Proven ability to manage competing priorities with precision, ownership, and high attention to detail in a fast-paced environment.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Yahoo
Yahoo is a prominent global technology and digital media company that provides search engines, email, news, finance, and sports platforms. Operating major consumer properties like Yahoo Finance, Yahoo Sports, and Yahoo News, the company connects hundreds of millions of users worldwide while delivering comprehensive digital advertising solutions. It operates as a subsidiary primarily owned by Apollo Global Management alongside Verizon.
- Industry
- Media
- Company size
- 10001+ employees
- Founded
- January 1994
- Location
- New York City, New York, USA
- Funding stage
- Private Company
Funding
Private Company · $2.91B raised
Leadership
Chief Executive Officer
Chief Diversity & Culture Officer
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