Zonal Collection Manager
Paytm · Posted Oct 8
Mobile payments, digital wallets, banking solutions, and financial services
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About the role
The Collections team at Paytm manages overdue accounts, drives recovery performance, monitors collection agencies and in-house teams, and ensures compliance with applicable regulatory guidelines and the Code of Conduct. The team focuses on achieving collection targets, improving recovery efficiency, and minimizing credit losses across assigned territories. This role drives collection performance across an assigned zone, leading regional and branch-level collection teams and agencies to achieve business and recovery targets.
What you will do
- Drive and achieve zonal collection targets across assigned products, branches, and delinquency buckets.
- Develop and implement effective collection strategies to improve recovery rates, reduce roll-forwards, and control delinquencies.
- Lead, manage, and monitor regional collection managers, branch teams, field executives, and collection agencies.
- Review collection performance through regular MIS, productivity reports, and portfolio analysis, and take corrective actions wherever required.
- Monitor collection agency performance, ensure optimal resource utilization, and drive accountability for assigned targets.
- Ensure strict adherence to applicable RBI guidelines, regulatory requirements, internal policies, and the Code of Conduct.
- Identify and control fraudulent practices, operational risks, and process gaps across collection operations.
- Work closely with business, credit, risk, legal, and operations teams to resolve collection challenges and improve recovery outcomes.
- Manage escalations related to overdue accounts, customer grievances, and field collection activities.
- Ensure effective allocation of collection resources across branches and territories based on portfolio size, delinquency levels, and business requirements.
- Drive employee productivity, performance reviews, capability building, and continuous improvement across the zonal team.
- Prepare and present periodic collection performance updates, recovery forecasts, and action plans to senior management.
Skills used in this role
What the employer is looking for
- Strong expertise in collections, recovery management, and delinquency control.
- Excellent leadership and team management skills, with the ability to manage large, geographically distributed teams.
- Strong analytical and problem-solving abilities, with proficiency in collection MIS and performance tracking.
- Excellent negotiation, communication, and stakeholder management skills.
- Strong understanding of collection processes, agency management, and applicable regulatory guidelines.
- Ability to drive results, manage escalations, and deliver targets in a high-performance environment.
- Strong planning, execution, and decision-making capabilities.
- Proficiency in MS Excel, reporting tools, and collection management systems.
- A proactive approach to process improvement, operational efficiency, and risk mitigation.
- Education: Graduate in any discipline. Postgraduate qualifications will be an added advantage.
- Experience: 10+ years of relevant experience in collections and recovery management, preferably in banking, NBFCs, fintech, or financial services.
- Prior experience in managing zonal or multi-location collection operations, large teams, and collection agencies is preferred.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Paytm
Paytm is India's leading financial services company offering full-stack payment solutions, digital wallets, QR codes, and financial services to consumers and merchants. The platform provides comprehensive digital inclusion via UPI payments, banking services distribution, merchant devices, and lending solutions. Operating under its parent firm One97 Communications, Paytm has scaled its operations into a robust profitability-driven ecosystem.
- Industry
- FinTech
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- Noida, Uttar Pradesh, India
- Funding stage
- Public Company
Funding
Public Company · $4.91B raised
- 2023-08-28Late Stage$246.34M
- 2020-11-20Angel$1.26M
- 2019-12-06Series H$673M
- 2018-08-27Series G$300M
Leadership
Founder & Chief Executive Officer
Chief Technology Officer
Recent coverage
The Tribune
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Paytm Newsroom
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