Senior Technical Customer Support Engineer - India
ClickHouse · Posted Oct 22
High-performance, column-oriented open-source database and real-time analytics platform
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About the role
ClickHouse's global Support Engineering team provides service to ClickHouse users, customers, and prospects around the world across the ClickHouse Cloud and open-source analytical database. The team works closely with Support Services, Engineering, Go to Market, and Product Management on technical cases, POCs, and community support. This senior customer-facing role covers triaging and resolving support tickets via chat, calls, Slack, and meetings, plus creating shared solutions in documentation, knowledge bases, blogs, and training for customers in India, APJ, and EMEA.
What you will do
- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
- You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
- You will build strong, trusted relationships with colleagues, customers, and partners
Skills used in this role
What the employer is looking for
- Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker
- Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
- The ability to build trusted relationships with colleagues, customers, and partners
- You are self-driven, curious, and eager to continuously learn and grow
Preferred qualifications
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with Azure, GCP or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
Benefits and support
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you're a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
About ClickHouse
ClickHouse is a high-performance, column-oriented open-source database management system for online analytical processing (OLAP). It enables businesses and developers to generate real-time analytical reports and process massive volumes of structured data with extreme speed. The company provides both self-managed deployments and fully managed cloud infrastructure tailored for modern data-intensive and AI-driven applications.
- Industry
- Database
- Company size
- 500-1000 employees
- Founded
- 2021
- Location
- San Francisco, California, USA
- Funding stage
- Series D
Funding
Series D · $1.05B raised
- 2021-09-01Series A$50M
- 2021-10-28Series B$250M
- 2025-05-29Series C$350M
- 2026-01-16Series D$400M
Leadership
Co-Founder & CEO
Co-Founder & CTO
Co-Founder & President
Jimmy Sexton
Chief Financial Officer
Recent coverage
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