SG Grade- HR Onboarding
paytm · Posted Oct 8
Mobile payments, digital wallets, banking solutions, and financial services
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About the role
Paytm is India's payment Super App offering consumers and merchants comprehensive payment services, and the Onboarding & HR Operations (SG-Grade Vertical) team leads end-to-end onboarding for new joiners. The team is responsible for giving new hires a seamless, structured and welcoming start at Paytm, coordinating across IT, Payroll/Finance, Hiring Managers and Office Admin. This role owns onboarding processes in Noida, maintaining employee records in HRIS, tracking onboarding progress, supporting new-hire queries, and continuously improving orientation materials and compliance.
What you will do
- Maintain accurate and up-to-date employee records, both physical (if needed) and digital — update HRIS / internal trackers/database for all onboarding activities, and ensure data integrity.
- Liaise with internal stakeholders , IT, Payroll/Finance, Hiring Managers, Facility/Office Admin to ensure smooth onboarding: ation.
- Track onboarding progress: new-joiner status, completion of formalities, induction checklist, follow-up on pending items, and provide regular status updates/reports to HR leadership Act as a first point of contact for new hires for any onboarding-related queries or support during their initial days/weeks.
- Contribute to continuous improvement of onboarding processes , suggest improvements, update orientation materials/handbooks, implement best practices for better new-hire experience and compliance.
Skills used in this role
What the employer is looking for
- MBA in Human Resources is mandatory.
- 1-3 years relevant experience in HR operations, onboarding, HR coordination, or generalist HR roles — ideally including some exposure to leading or coordinating onboarding.
- Strong verbal and written communication skills — comfortable conducting presentations and interacting with new joiners and multiple departments.
- Proven organizational and team-management capabilities — able to manage schedules, coordinate stakeholders, supervise onboarding tasks, and drive timely execution.
- Good understanding of HR processes: onboarding, employee lifecycle, HR compliance, employment paperwork — familiarity with local labour laws is a plus.
- Hands-on proficiency with HRIS / onboarding software, MS Office or Google Workspace (for trackers, documentation, reporting).
- High attention to detail, data-accuracy, and process-orientation.
- Comfortable working in a 6-day working structure (as applicable).
- Ability to handle confidential / sensitive information with discretion.
- Customer-service / people-oriented mindset: empathetic, helpful, and supportive towards new employees — ensuring a smooth, welcoming experience.
Benefits and support
- Compensation and benefits are detailed in the job posting
About paytm
Paytm is India's leading financial services company offering full-stack payment solutions, digital wallets, QR codes, and financial services to consumers and merchants. The platform provides comprehensive digital inclusion via UPI payments, banking services distribution, merchant devices, and lending solutions. Operating under its parent firm One97 Communications, Paytm has scaled its operations into a robust profitability-driven ecosystem.
- Industry
- FinTech
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- Noida, Uttar Pradesh, India
- Funding stage
- Public Company
Funding
Public Company · $4.91B raised
- 2023-08-28Late Stage$246.34M
- 2020-11-20Angel$1.26M
- 2019-12-06Series H$673M
- 2018-08-27Series G$300M
Leadership
Founder & Chief Executive Officer
Chief Technology Officer
Recent coverage
The Tribune
Goldman Sachs Expects Paytm's EBITDA to Surge on Strong UPI Growth and Cost Discipline2026-10-08
Fortune India
Paytm Shares Tumble Following Reports of UPI MDR Framework Deferral2026-10-08
Superpower Daily
Paytm CEO Vijay Shekhar Sharma Offers Personal Backing to Sovereign AI Model Builders2026-10-08
Paytm Newsroom
Paytm 2026 Update: Core UPI, App, and Multi-Bank QR Status Explained2026-04-24