Technical Account Manager Architect - India
ClickHouse · Posted Oct 3
High-performance, column-oriented open-source database and real-time analytics platform
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About the role
The Technical Account Manager ("TAM") Architect role is a member of ClickHouse's Support Services team and Support group, reporting to regional Support Engineering Managers, and provides ongoing TAM, consultative, and support functions for enterprise customers. The team supports scalable, fault-tolerant distributed DBMS deployments (ClickHouse) and handles escalated L3 support cases in a global, distributed environment. This role splits its work between case-initiated consultative support for strategic users, customers, and prospects and TAM functions such as onboarding coordination, project guidance, escalations, documentation, roadmap, and meeting leadership, with up to 35% regional onsite travel.
What you will do
- Highly technical with a focus on providing useful solutions to our users, customers, and prospects
- Great communicator with team members and customers
- Consulting, support, and project management skills and background
- 50% of the work will be case-initiated consultative support of strategic users/customers/prospects
- 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)
- Some onsite regional travel will be required, estimated currently at up to 35% of the time
- Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
- Provide architectural, technical, and migration guidance and assistance
- Lead projects, escalations, and meetings to enable ongoing user/customer success
- Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
- Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
- Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
- Assist with hiring and mentoring new team members
- Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
Skills used in this role
What the employer is looking for
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
- 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
- Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
- Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
- Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).
- Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
- Self-driven, curious, and eager to continuously learn and grow
Benefits and support
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you're a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
About ClickHouse
ClickHouse is a high-performance, column-oriented open-source database management system for online analytical processing (OLAP). It enables businesses and developers to generate real-time analytical reports and process massive volumes of structured data with extreme speed. The company provides both self-managed deployments and fully managed cloud infrastructure tailored for modern data-intensive and AI-driven applications.
- Industry
- Database
- Company size
- 500-1000 employees
- Founded
- 2021
- Location
- San Francisco, California, USA
- Funding stage
- Series D
Funding
Series D · $1.05B raised
- 2021-09-01Series A$50M
- 2021-10-28Series B$250M
- 2025-05-29Series C$350M
- 2026-01-16Series D$400M
Leadership
Co-Founder & CEO
Co-Founder & CTO
Co-Founder & President
Jimmy Sexton
Chief Financial Officer
Recent coverage
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ClickHouse Launches ClickHouse Labs with Andy Pavlo as VP of Database Research2026-08-03
Bloomberg
ClickHouse Lands $15 Billion Valuation in AI Database Race2026-01-16