Tesla Advisor
Tesla · Posted Nov 3
Electric vehicles, solar panels, and integrated clean energy storage solutions
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About the role
Tesla Advisors are the brand's front line and ambassadors, delivering an educational and immersive showroom experience for current and future customers while supporting Tesla's mission to accelerate the world's transition to sustainable energy. The role supports customers from their first showroom visit through the buying experience, using product knowledge, customer service, CRM updates, and test-drive scheduling to help drive sales.
What you will do
- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome.
- Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
- Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
- Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile.
- Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda.
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential.
- Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management.
Skills used in this role
What the employer is looking for
- Customer service experience required.
- Positive, enthusiastic and passionate about the changes in the personal transportation industry.
- Self-starter who possesses exceptional time management skills and has great attention to detail.
- Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
- Passionate dedication and ethical approach to sales management and operations.
- Ability to understand and convey business issues and technical concepts.
- Strong sense of team mentality and reliability.
- Strong communication skills and attention to detail.
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives.
- Ability to work on shift and flexible schedule.
- MUST have and maintain a valid driver’s license and an acceptable and safe driving record.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Tesla
Tesla, Inc. is an American multinational automotive and clean energy company that designs, manufactures, and sells electric vehicles, battery energy storage systems, and solar panels. Headquartered in Austin, Texas, the company is dedicated to accelerating the world's transition to sustainable energy through innovative technology and engineering. Its product ecosystem ranges from mass-market passenger cars and commercial semi-trucks to advanced energy generation and storage solutions.
- Industry
- Automotive
- Company size
- 125000+ employees
- Founded
- 2003
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $6.0B raised
- 2020-05-18Post Ipo Debt$5.0B
Leadership
Elon Musk
Chief Executive Officer & Director
Chief Financial Officer & Chief Accounting Officer
Senior Vice President, Automotive
General Counsel & Corporate Secretary
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