4LS Support Specialist
Nokia · Posted Oct 15
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
Nokia's support organization provides advanced technical support for cloud-native applications, distributed systems, and large-scale production environments across global customer deployments. The role covers OAM/FCAPS operations, observability, high-scale data ingestion and analytics platforms, with exposure to 4G/5G core networks. As the highest technical escalation point, this specialist will diagnose and resolve complex production incidents, lead service recovery and root cause analysis, drive corrective and preventive actions, work 24x7 rotational shifts, and act as Scrum Master for a SAFe agile team.
What you will do
- Provide advanced technical support for cloud-native applications and distributed systems, ensuring high availability, reliability, and operational excellence across production environments.
- Troubleshoot and resolve complex production incidents, perform service recovery actions, and leverage AI-assisted troubleshooting and analytics tools to accelerate problem diagnosis, impact assessment, and resolution.
- Support root cause analysis (RCA) activities for critical incidents and recurring issues, contributing to corrective and preventive actions that improve platform stability and service quality.
- Leverage strong OAM/FCAPS expertise to monitor, analyze, and address faults, performance degradations, configuration issues, and service-impacting events across customer deployments.
- Act as a technical escalation point for support teams, collaborating with Engineering, customers, and cross-functional stakeholders to drive timely issue resolution. Contribute to continuous improvements in monitoring, troubleshooting methodologies, automation, knowledge management, and operational processes.
- Participate in a 24x7 rotational shift model, providing round-the-clock support for global customer deployments, critical incidents, and high-priority escalations. In the extended role as a Scrum Master of a Safe agile team, you'll help the team to plan and execute in delivering the team's objectives as per the commitments.
Skills used in this role
What the employer is looking for
- Engineering Degree, Bachelors' / Masters' with 8+ years of experience in troubleshooting and supporting cloud-native applications built on Kubernetes, OpenShift, Containers, Microservices, and Distributed System architectures in production environments.
- Hands-on experience in OAM/FCAPS operations, incident management, service recovery, problem management, and root cause analysis for large-scale telecom or mission-critical platforms.
- Deep knowledge of Observability and Monitoring technologies, including OpenTelemetry, OTLP, PromQL/VMQL, logs, metrics, traces, dashboards, and telemetry-driven troubleshooting.
- Understanding of Linux, Networking, APIs, SNMP, and platform infrastructure, with the ability to diagnose issues across application, platform, infrastructure, and network layers.
- Experience supporting high-scale data ingestion and analytics platforms leveraging technologies such as Kafka, ClickHouse, VictoriaMetrics, and MariaDB.
- Experience with automation, scripting, CI/CD, and AI-assisted operational tools to improve incident detection, troubleshooting efficiency, and operational excellence. Proven ability to serve as the highest technical escalation point, driving customer-critical issue resolution while collaborating effectively with Engineering, Operations, Support teams, and customers in a 24x7 global support environment.
Preferred qualifications
- Good understanding of 4G/5G Core Networks, Network Functions, and 3GPP standards, with the ability to analyze fault, performance, configuration, and operational issues impacting customer services.
- Candidates with prior Scrum Master experience are preferred.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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