4LS Support Engineer
Nokia · Posted Oct 15
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
Nokia is looking for an experienced L4 Support Engineer to support cloud-native applications and distributed systems for global customer deployments. The role sits within a production support organization focused on platform reliability and operational excellence, with strong emphasis on OAM/FCAPS and observability in telecom environments. The engineer will troubleshoot complex production incidents, lead root cause analysis, drive recovery actions, and work with Engineering, L2/L3 support teams and customers in a 24x7 rotational shift model.
What you will do
- Provide L4 technical support for cloud-native applications and distributed systems, ensuring high availability, reliability, and operational excellence across production environments.
- Troubleshoot and resolve complex production incidents, perform service recovery actions, and leverage AI-assisted troubleshooting and analytics tools to accelerate problem diagnosis, impact assessment, and resolution.
- Lead root cause analysis (RCA) investigations for critical incidents and recurring issues, driving corrective and preventive actions while utilizing AI-driven insights to identify patterns, reduce recurrence, and improve platform stability and resilience.
- Leverage strong OAM/FCAPS expertise to monitor, analyze, and address faults, performance degradations, configuration issues, and service-impacting events across customer deployments.
- Work closely with Engineering teams, customers, and L2/L3 support teams to manage escalations, support major releases, and continuously enhance troubleshooting methodologies, automation, and operational processes.
- Participate in a 24x7 rotational shift model, providing round-the-clock operational support for global customer deployments, critical incidents, and high-priority escalations.
Skills used in this role
What the employer is looking for
- Engineering Degree with 5+ years of experience in production support, incident management, and troubleshooting of large-scale cloud-native applications and distributed systems.
- Hands-on expertise with Kubernetes/OpenShift, containerized environments, microservices architectures, and service recovery procedures.
- Experience in OAM/FCAPS concepts with proven experience in fault, configuration, performance, and service-impact analysis.
- Experience in Root Cause Analysis (RCA), log analysis, debugging, performance troubleshooting, and resolution of complex production issues.
- Good understanding of observability and monitoring technologies, including metrics, logs, traces, dashboards, and alerting systems.
- Experience working with Linux environments, databases, messaging systems (Kafka), and networking fundamentals in production deployments.
- Excellent customer-facing and escalation management skills, with experience collaborating across Engineering, Support, Operations, and Customer teams.
Preferred qualifications
- Exposure to 4G/5G Core Networks, 3GPP standards, telecom network functions, and SNMP-based monitoring is highly desirable.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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