Product Management - UPI Product | Experience : 3-5 yrs
Paytm · Posted Sep 14
Mobile payments, digital wallets, banking solutions, and financial services
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About the role
Paytm is India's leading mobile payments and financial services distribution company, building technology that helps small businesses with payments and commerce, with a mission to serve half a billion Indians. UPI is the backbone of India's digital payments revolution and Paytm is one of its largest participants, processing hundreds of millions of transactions every month. The UPI team is hiring a Product Manager to own high-impact UPI product surfaces, driving product strategy, user growth, and experience excellence across UPI-powered flows while working with engineering, design, data, and business teams.
What you will do
- Own end-to-end product vision, roadmap, and execution for one or more UPI surfaces
- Drive seamless payment flows: initiation, authentication, success/failure states, and post-transaction experience
- Continuously improve funnel metrics — conversion, success rate, and drop-off — through A/B testing and experimentation
- Work with NPCI guidelines and stay ahead of regulatory changes to ensure compliance without compromising experience
- Identify friction points in the UPI journey using data, user research, and support insights, then ship targeted fixes
- Design and launch features that drive engagement, frequency of use, and top-of-wallet positioning
- Own discovery and nudge strategies that help users adopt new UPI capabilities
- Collaborate with design to maintain a fast, trustworthy, and intuitive payment experience
- Define success metrics (SLAs, success rates, latency benchmarks) and hold engineering accountable to them
- Build escalation frameworks and incident response playbooks for payment failures
- Ensure platform readiness for high-traffic events such as festive seasons, IPL, and government disbursements
- Build and maintain dashboards that track north-star and guardrail metrics across the UPI funnel
- Drive a culture of rapid experimentation — hypothesis → test → learn → scale
- Generate and socialise insights that influence upstream decisions in engineering, design, and business
Skills used in this role
What the employer is looking for
- 3–5 years of product management experience with a mandatory focus on consumer-facing products or fintech
- Deep understanding of user psychology, engagement funnels, and conversion mechanics in high-frequency consumer apps
- Proven ability to translate ambiguous problems into structured hypotheses and ship fast, iterative solutions
- Comfort with SQL and product analytics tools (Mixpanel, Amplitude, Metabase, or equivalent)Strong written and verbal communication skills — ability to write crisp PRDs, present to leadership, and align cross-functional stakeholders
- Demonstrated ownership mindset: you have shipped features end-to-end across product, engineering, and go-to-market
Preferred qualifications
- Prior experience working in a UPI-regulated environment or with NPCI product constructs
- Experience with 0→1 product development alongside maintaining and scaling existing surfaces
- Exposure to growth, lifecycle, or CRM-driven product work
Benefits and support
- Work on one of India's most critical financial infrastructure products — UPI — at massive scale
- Join a high-performance product org with strong engineering depth and a bias for shipping
- Influence product decisions that affect hundreds of millions of transactions every day
- Operate in a fast-moving, ownership-driven culture where PMs have real authority — and real accountability
- If you are the right fit, we believe in creating wealth for you
About Paytm
Paytm is India's leading financial services company offering full-stack payment solutions, digital wallets, QR codes, and financial services to consumers and merchants. The platform provides comprehensive digital inclusion via UPI payments, banking services distribution, merchant devices, and lending solutions. Operating under its parent firm One97 Communications, Paytm has scaled its operations into a robust profitability-driven ecosystem.
- Industry
- FinTech
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- Noida, Uttar Pradesh, India
- Funding stage
- Public Company
Funding
Public Company · $4.91B raised
- 2023-08-28Late Stage$246.34M
- 2020-11-20Angel$1.26M
- 2019-12-06Series H$673M
- 2018-08-27Series G$300M
Leadership
Founder & Chief Executive Officer
Chief Technology Officer
Recent coverage
The Tribune
Goldman Sachs Expects Paytm's EBITDA to Surge on Strong UPI Growth and Cost Discipline2026-10-08
Fortune India
Paytm Shares Tumble Following Reports of UPI MDR Framework Deferral2026-10-08
Superpower Daily
Paytm CEO Vijay Shekhar Sharma Offers Personal Backing to Sovereign AI Model Builders2026-10-08
Paytm Newsroom
Paytm 2026 Update: Core UPI, App, and Multi-Bank QR Status Explained2026-04-24