Delivery Hub Coordinator
Tesla · Posted Oct 22
Electric vehicles, solar panels, and integrated clean energy storage solutions
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About the role
Tesla’s Delivery team provides an ownership experience for customers across India, and this role leads delivery hub teams across multiple micro-hubs from the Mumbai headquarters. The position oversees logistics operations, vehicle preparation and dispatch workflows, inventory, and customer handover standards, with extensive travel for audits and issue resolution. It uses regional delivery data, transit times, and NPS to drive scalable process improvements and cost-saving logistics strategies.
What you will do
- Team Leadership & Handling: Recruit, train, mentor, and manage Hub In-charges, Delivery Coordinators, and field teams across various states in India; establish clear KPIs and drive a culture of high performance and accountability.
- Multi-Hub Operational Excellence: Standardize and optimize backend logistics, vehicle detailing/preparation workflows, inventory management, and dispatch protocols across all Indian delivery centers.
- The Delivery Experience: Ensure every local hub executes a flawless, delightful, and tech-forward customer handover process that aligns perfectly with our premium brand standards.
- Cross-Functional Collaboration: Act as the critical bridge between regional logistics teams, supply chain, vehicle service, sales, and central administration to resolve bottlenecks and streamline regional vehicle movements.
- On-the-Ground Audits (60% Travel): Travel extensively across India to conduct operational audits, resolve localized supply chain issues, optimize space utilization at hubs, and maintain high standards of safety and compliance.
- Continuous Improvement: Analyze regional delivery data, vehicle transit times, and customer satisfaction scores (NPS) to implement scalable processes and cost-saving logistics strategies.
Skills used in this role
What the employer is looking for
- Experience: 6–10 years of progressive experience in e-commerce logistics, automotive dealership operations, premium mobility, or supply chain management, with at least 3+ years in a direct team-handling/people management role.
- Education: Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (MBA is highly preferred).
- Mobility & Flexibility: Proven ability and willingness to travel up to 60% of the time across various tier-1 and tier-2 cities in India.
- Technical & Analytical Skills: Highly proficient with data analytics tools, ERP/Warehouse Management Systems (WMS), Excel, and modern fleet management software.
- Leadership Style: A hands-on leader who can motivate remote teams, resolve conflicts, and thrive under the high-pressure environment of end-of-quarter or peak-season delivery rushes.
- Language & Communication: Exceptional verbal and written communication skills in English and Hindi. Knowledge of regional Indian languages is a strong advantage.
- Driving Credentials: Must possess a valid Indian driving license with an excellent, safe driving record.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Tesla
Tesla, Inc. is an American multinational automotive and clean energy company that designs, manufactures, and sells electric vehicles, battery energy storage systems, and solar panels. Headquartered in Austin, Texas, the company is dedicated to accelerating the world's transition to sustainable energy through innovative technology and engineering. Its product ecosystem ranges from mass-market passenger cars and commercial semi-trucks to advanced energy generation and storage solutions.
- Industry
- Automotive
- Company size
- 125000+ employees
- Founded
- 2003
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $6.0B raised
- 2020-05-18Post Ipo Debt$5.0B
Leadership
Elon Musk
Chief Executive Officer & Director
Chief Financial Officer & Chief Accounting Officer
Senior Vice President, Automotive
General Counsel & Corporate Secretary
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