Collection Manager- Business- Lending Collections
paytm · Posted Oct 8
Mobile payments, digital wallets, banking solutions, and financial services
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About the role
The Collections team at Paytm is responsible for managing overdue accounts, driving recovery performance, monitoring collection teams and agencies, and ensuring adherence to applicable regulatory guidelines and internal policies. The team operates within Paytm's lending collections business across India. This Collection Manager role covers an assigned territory, leading a team of collection executives and field officers, driving collection targets, managing agency performance, and overseeing portfolio and delinquency management.
What you will do
- Drive and achieve collection targets for the assigned territory and portfolio.
- Lead, manage, and motivate a team of collection executives and field officers to achieve business targets.
- Monitor team productivity, performance, attendance, and daily collection activities.
- Develop and implement effective collection strategies to improve recovery rates and control delinquency.
- Review daily and monthly collection MIS and take corrective actions to improve team performance.
- Monitor collection agencies and ensure adherence to defined processes and performance benchmarks.
- Manage escalations related to overdue accounts, customer concerns, and field collection activities.
- Ensure adherence to applicable regulatory guidelines, internal policies, and the Code of Conduct.
- Identify operational gaps, fraudulent practices, and risks within the collection process and take appropriate corrective action.
- Conduct regular field visits to monitor collection activities and team performance.
- Work closely with business, credit, risk, operations, and other stakeholders to resolve collection-related issues.
- Drive capability building, coaching, and continuous improvement within the collection team.
Skills used in this role
What the employer is looking for
- Strong experience in collections and recovery management.
- Proven experience in team handling and managing field collection teams.
- Strong target orientation with the ability to drive team performance.
- Good communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Good understanding of collection processes, delinquency management, and agency management.
- Ability to manage escalations and work effectively in a high-performance environment.
- Proficiency in MS Excel, collection MIS, and reporting systems.
- Education: Graduate in any discipline.
- Experience: 4+ years of relevant experience in collections and recovery management.
- Prior experience in team handling, preferably in banking, NBFC, fintech, or financial services, will be preferred.
- Candidates with experience managing field collection teams and collection agencies will be an added advantage.
Benefits and support
- Compensation and benefits are detailed in the job posting
About paytm
Paytm is India's leading financial services company offering full-stack payment solutions, digital wallets, QR codes, and financial services to consumers and merchants. The platform provides comprehensive digital inclusion via UPI payments, banking services distribution, merchant devices, and lending solutions. Operating under its parent firm One97 Communications, Paytm has scaled its operations into a robust profitability-driven ecosystem.
- Industry
- FinTech
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- Noida, Uttar Pradesh, India
- Funding stage
- Public Company
Funding
Public Company · $4.91B raised
- 2023-08-28Late Stage$246.34M
- 2020-11-20Angel$1.26M
- 2019-12-06Series H$673M
- 2018-08-27Series G$300M
Leadership
Founder & Chief Executive Officer
Chief Technology Officer
Recent coverage
The Tribune
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Fortune India
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Superpower Daily
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Paytm Newsroom
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