Enterprise Systems & Applications, Prof 2
Autodesk · Posted Oct 9
3D design, engineering, architecture, and entertainment software solutions
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About the role
The Autodesk Collaboration Team in Bengaluru runs enterprise-scale messaging and collaboration services under a 24x7 support operations model. The team works across Microsoft 365 technologies including Exchange Online, Microsoft Teams, Active Directory and Entra ID. This Messaging Specialist role provides L3 administration and support, complex troubleshooting, root cause analysis, and participation in migrations, upgrades, and automation initiatives using PowerShell and Microsoft Graph.
What you will do
- Provide L3 administration and support for Microsoft Exchange Online and Microsoft Teams
- Troubleshoot complex messaging and collaboration issues, including mail flow, mailbox access, transport rules, connectors, Teams policies, meetings, calling, and service integrations
- Monitor service health, manage incidents and problems, perform root cause analysis, and ensure service availability and adherence to SLAs in a 24x7 operational environment
- Contribute to migrations, upgrades, automation, and service improvement initiatives using PowerShell and Microsoft Graph
- Collaborate with cross-functional teams and enable Service Desk teams through documentation and knowledge sharing to improve First Contact Resolution
Skills used in this role
What the employer is looking for
- 5–7 years of relevant experience supporting Exchange Online and Microsoft Teams
- Proficiency in PowerShell scripting for administration, automation, troubleshooting, and reporting, along with a working knowledge of Microsoft Graph
- Solid understanding of Active Directory, Entra ID, authentication, email routing protocols, and Microsoft 365 security fundamentals
- Experience with monitoring, incident response, root cause analysis, problem management, and change management in enterprise environments
- Strong troubleshooting, analytical, communication, and technical documentation skills
- Willingness to work in a 24x7 rotational shift model, including on-call or after-hours support when required
Preferred qualifications
- Experience with SendGrid and/or SharePoint Online
- Experience with Microsoft 365 migrations, automation, and Teams Voice
- Ability to build effective relationships with senior practitioners, peers, and cross-functional teams
Benefits and support
- annual cash bonuses
- stock grants
About Autodesk
Autodesk is a global leader in 3D design, engineering, and entertainment software, providing solutions for architecture, engineering, construction, product design, and media creation. Its flagship products, such as AutoCAD, Revit, and Fusion 360, empower professionals across industries to imagine, design, and make a better world. As a pioneer in the space, the company continues to drive innovation through cloud collaboration, digital twins, and AI-powered design workflows.
- Industry
- Software
- Company size
- 10001+ employees
- Founded
- 1982
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief Technology Officer
Executive Vice President and Chief Operating Officer
Chief Marketing Officer
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