Cluster Head- Last Mile
Meesho · Posted Oct 14
Online marketplace, social commerce, and value-retail services
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About the role
Meesho's Fulfilment and Experience (F&E) team is a 100+ member group spanning operations, support, supply chain know-how and analytics, working to reimagine logistics from the ground up so that e-commerce can reach the country's next billion users. The team builds a nationwide supply chain through third-party partners to meet customers' price and delivery expectations. As Cluster Head LM, this role owns onboarding and training of last mile partners, audits partner facilities across cities, drives key operational metrics end to end, and identifies and recommends process improvements.
What you will do
- Own the onboarding and training of new partners for Last Mile operations in your cluster.
- Identify and onboard new partners onto the network on an ongoing basis
- Track and own the performance of different partners in your cluster
- Visit facilities to conduct audits and solve operational gaps
- Ensure compliance with operational processes
- Own and drive critical operational metrics end to end and achieve performance targets
- Continuously work towards identifying gaps and provide recommendations for improving our processes
Skills used in this role
What the employer is looking for
- Graduate or Post Graduate degree in any discipline
- 3-5 years of work experience in the e-commerce logistics domain
- Experience in partner onboarding and training in the Last Mile and sorting operations
- Experience in control tower and field operations will be a plus
Benefits and support
- Competitive compensation — both cash and equity-based
- Extensive medical insurance for employees and their families
- Holistic wellness program, MeeCare, including telehealth, wellness events, and fitness-related perks
- Generous leave policies
- Parental support
- Retirement benefits
- Learning and development assistance
- Internal Mobility Program
- Personalized recognition and gratitude for stretched work
- Salary advance support
- Relocation assistance
- Flexible benefit plans
About Meesho
Meesho is an Indian e-commerce platform that enables small businesses, individuals, and manufacturers to sell products online across various categories like fashion, home, and beauty. Operating a zero-commission marketplace model, the company focuses on serving value-conscious consumers primarily in tier-2, tier-3, and rural regions. It has scaled significantly to connect millions of buyers with local suppliers and independent sellers.
- Industry
- E-Commerce
- Company size
- 1001-5000 employees
- Founded
- December 2015
- Location
- Bengaluru, Karnataka, India
- Funding stage
- Public Company
Funding
Public Company · $1.36B raised
- 2016-05-05Angel$350K
- 2017-10-01Series A$3.1M
- 2018-06-01Series B$11.5M
- 2018-11-01Series C$50M
- 2019-06-01Corporate Round$25M
- 2019-08-01Series D$125M
- 2021-04-01Series E$300M
- 2021-09-01Series F$570M
- 2023-09-11Secondary Market$52.5M
- 2024-05-11Venture Round$275M
- 2025-01-27Series FUndisclosed
Leadership
Founder & Chief Executive Officer
Co-founder & Chief Technology Officer
Chief Financial Officer
Chief Data Scientist, Head of AI and Demand Engineering