Manager- Fulfilment & Experience
meesho · Posted Oct 14
Online marketplace, social commerce, and value-retail services
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About the role
Meesho's Fulfillment and Experience (F&E) team is a 100+ member group that reimagines fulfillment and supply chain for e-commerce in India's tier-2 and tier-3 cities, spanning operations, support, supply chain management and analytics to improve user and seller experience. The team builds best-in-class processes and policies with a focus on continuous innovation across the Meesho marketplace. This Manager role partners with Business, Product, Tech and Data teams to design programs that improve experience metrics such as NPS, influence product development with data-driven insights, and own performance metrics for Fulfillment and Experience within the domain.
What you will do
- Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
- Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
- Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
- Influence product development choices using data and insights which originate from in-depth knowledge of your program
- Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
- Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
- Manage internal and external stakeholders to ensure success of the programs you own.
- The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.
Skills used in this role
What the employer is looking for
- Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred
- Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred
- Strong problem solving and analytical skills
- Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects
- Data driven and inquisitive approach.
Benefits and support
- Compensation and benefits are detailed in the job posting
About meesho
Meesho is an Indian e-commerce platform that enables small businesses, individuals, and manufacturers to sell products online across various categories like fashion, home, and beauty. Operating a zero-commission marketplace model, the company focuses on serving value-conscious consumers primarily in tier-2, tier-3, and rural regions. It has scaled significantly to connect millions of buyers with local suppliers and independent sellers.
- Industry
- E-Commerce
- Company size
- 1001-5000 employees
- Founded
- December 2015
- Location
- Bengaluru, Karnataka, India
- Funding stage
- Public Company
Funding
Public Company · $1.36B raised
- 2016-05-05Angel$350K
- 2017-10-01Series A$3.1M
- 2018-06-01Series B$11.5M
- 2018-11-01Series C$50M
- 2019-06-01Corporate Round$25M
- 2019-08-01Series D$125M
- 2021-04-01Series E$300M
- 2021-09-01Series F$570M
- 2023-09-11Secondary Market$52.5M
- 2024-05-11Venture Round$275M
- 2025-01-27Series FUndisclosed
Leadership
Founder & Chief Executive Officer
Co-founder & Chief Technology Officer
Chief Financial Officer
Chief Data Scientist, Head of AI and Demand Engineering